We take immense pride in the quality of our women’s fashion products and maintain a rigorous quality – control process. However, if you encounter any issues after receiving your item, please feel free to email our customer service at [email protected].

Return Policy

Return and Exchange Period

You are eligible to return or exchange items within 30 days from the day of receipt.

Return Shipping Arrangement

You have the option to call the post office to schedule a collection or drop off the items at your nearest post office. Whether we reimburse the freight depends on the reason for your return. If the return is due to our fault, we will cover the freight costs. Conversely, if it’s your responsibility, we won’t reimburse the freight. The specific shipping fee is determined by the express company you choose. Reasons for consumer – initiated returns include:

  • The product fails to meet your expectations.
  • The size is either too small or too large.
  • The color is not as expected.
  • You’ve had a change of mind or no longer need the product.
  • You ordered the wrong item or quantity.
  • You didn’t read the product description thoroughly.

Incorrect or Damaged Items

If you receive incorrect or damaged items, please take clear photos and contact our customer service immediately. Based on the specific situation, we will either re – ship the correct items or provide a refund.

Return Address

Before sending back the products, please first contact our customer service to obtain the return address.

Return Requirements

  1. For Items without Quality Issues: We expect customers to return items that are unused, undamaged, with the original tags still attached, and in their original packaging material.
  2. Approval from Customer Service: Prior to shipping the items back, customers must obtain approval from the dresscustomor customer service team.
  3. Quality Issues or Incorrect Delivery: In case of quality problems or incorrect product delivery, customers should take photos of the issue and contact customer service for the return address.

Circumstances for Return or Refund

  • Items that are not in their original condition, are damaged, or have missing parts due to our error.
  • Items that differ from the description.
  • Items that are returned to the sender without being delivered.
  • Items that are not delivered within the agreed – upon time.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps carefully:

  1. Contact Customer Service: If you wish to return an item, please contact our customer service and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response from Customer Service: Our customer service team will respond to your request within 24 hours on business days.
  3. Return the Items: Return the items to the return address we provide and send us proof of return in the form of the tracking number and a valid return receipt.
  4. Refund or Exchange: Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

  • Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. Only send it to the address provided by our customer service.
  • Non – dresscustomor Items: Ensure that you don’t accidentally include non – dresscustomor items in your return package. We will not be responsible for sending those items back to you.
  • Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

  • Production or Transportation Errors: Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense. You will receive a full refund, and we will reimburse the return shipping cost.
  • Order Cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. However, we will not accept order cancellation requests if the orders have already been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable). If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the losses.
  • Used or Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
  • Refund Processing Time: Please note that the processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Obtain the Return Label

  1. For Defective Products: This occurs when the product is incorrect or damaged by the carrier, which is our responsibility. The customer needs to download/print the return label.
  2. For Customer Remorse: This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. It is the customer’s responsibility to obtain the return label.

Contact Us

If you have any queries, please don’t hesitate to contact us.

On business days, we will get back to you within 24 hours.